Terms of Service

Version 1.5 · Last updated October 9, 2026

These terms govern your use of the Despega app. By creating an account or using the app you agree to them. If you do not agree, do not use the app.

1. What Despega is

Despega is a tool to see your cards, organize your payments and understand your credit. It connects to your banks through Plaid, a third-party provider, to read your accounts and transactions.

Despega is not a bank, does not lend money, does not move money between your accounts and does not provide financial, legal or tax advice. The information it shows is for guidance only.

Despega is also not a debt relief, debt settlement, debt negotiation or debt consolidation service, nor a credit repair service: it does not contact your creditors, does not negotiate on your behalf and never receives, holds or transmits money.

2. Your account

You must be at least 18, live in the United States and provide accurate information. You are responsible for keeping your password and PIN secret, and for everything done with your account.

You can delete your account at any time from Profile → Security. Your data is then removed as described in the Privacy Policy.

We may suspend or close an account that breaches these terms, is used abusively or puts the service or other users at risk. If we do, we will tell you at the account email, unless the law prevents it.

3. Connecting your banks

When you connect a bank you authorize Plaid to access your banking data on your behalf and share it with Despega. Plaid's use of your data is governed by its own privacy policy.

You can disconnect a bank at any time from the app. When you do, the accounts, cards, transactions and automatic payments for that bank are deleted from Despega, and the access granted to Plaid is revoked. This cannot be undone; if you connect the bank again, its data is downloaded anew.

4. Acceptable use

You may not use the app for unlawful activities, attempt to access other people's accounts, interfere with the service or extract data in an automated way.

5. Your payments are your responsibility

Despega helps you organize your payments: it shows due dates, amounts and reminders, and calculates payoff plans. But you make the payment, at your bank. Despega does not pay your cards, does not move money and cannot guarantee that a payment is made.

You are responsible for paying your cards and debts on time and for the correct amount. Despega is not liable for late fees, interest, charges, lost promotional terms or any effect on your credit history or score resulting from a payment that was not made, was made late or was made for a different amount than owed, whatever the cause.

Reminders are an aid, not a guarantee. They may not arrive, or arrive late, if notifications are disabled, the device is off or offline, or for reasons outside Despega's control. Dates and amounts come from your bank through Plaid and may be estimates when the bank does not share them; the app indicates when that is the case. Always confirm the date and amount with your bank before paying.

When the app marks a payment as received or detected, it means it found a matching movement among the transactions your bank sends through Plaid. It is not a confirmation from your bank or the card issuer. It can take several days to show up, and a payment that does not show yet may still have been made and received.

6. Subscription, price and cancellation

When you create your account you get a seven-day free trial with every feature. When it ends, continuing to use Despega requires the Premium subscription.

The Premium subscription costs 5.99 US dollars per month. There is also a discounted yearly plan; its price is shown in the store before you confirm. The exact price in your country, taxes included, is the one the App Store or Google Play shows you at the time of purchase.

The store (Apple or Google) charges you using the payment method of your account with it. Despega never receives your card number.

The subscription renews automatically at the end of each period, monthly or yearly, at the same price, unless you cancel it at least twenty-four hours before the current period ends.

You can cancel at any time from the subscription settings of your Apple or Google account. Deleting the app or deleting your Despega account does not cancel the subscription: cancel it in the store. When you cancel you keep Premium until the end of the period you already paid for.

Refunds are handled by the store under its own rules; you request them from your Apple or Google account. If you have a problem with a charge, write to support@despegacredito.com and we will help you sort it out.

If we raise the price we will tell you in advance and, where the store requires it, you will have to accept it; if you do not, the subscription does not renew.

7. Limitation of liability

The information you see in Despega is for guidance only. It is not financial, legal or tax advice, and it does not replace what your bank or a professional tells you.

Your account data comes from your bank through Plaid. It may arrive incomplete, delayed or with errors, and some amounts are estimates when the bank does not share them. Despega is not liable for those errors nor for the decisions you make based on them.

The service is provided as is. We do not guarantee that it will always be available or free of faults.

To the extent permitted by applicable law, Despega and VMMV Partners LLC are not liable for indirect, incidental or consequential damages, including lost profits, lost opportunities, late fees, interest, or harm to your credit history or score.

Also to the extent permitted by law, our total liability for any claim related to the app is limited to the greater of these two amounts: what you have paid for the service in the previous twelve months, or one hundred US dollars.

Some states and countries do not allow certain warranties to be excluded or liability to be limited. If that is your case, those exclusions do not apply to you and you keep the rights the law gives you.

8. Governing law and claims

These terms are governed by the laws of the State of Florida, United States. If you live in another state or country, you keep the rights that the law of your place of residence gives you and that cannot be waived.

If you have a claim, write to support@despegacredito.com first: we will try to resolve it with you within thirty days. If we cannot, both parties submit to the courts of Broward County, Florida, unless the law of your place of residence lets you go to your own.

9. Changes to these terms

We may update these terms. If a change is material we will notify you in the app and ask you to accept them again before continuing to use it.

10. Contact

For any question about these terms write to support@despegacredito.com. VMMV Partners LLC, 174 Wimbledon Lake Dr Apt 174, Plantation, FL 33324, United States.

Change history

1.0, August 27, 2026: first version.

1.1, September 11, 2026: subscription (price, renewal, cancellation and refunds), governing law and claims, clarification that we are not a debt relief or credit repair service, suspension of accounts for abuse, and what a detected payment means.

1.2, September 12, 2026: United States residency and this section.

1.3, September 27, 2026: no changes to the text; the version goes up together with the Privacy Policy, which is accepted along with these terms.

1.4, September 27, 2026: no changes to the text; the version goes up together with the Privacy Policy, which is accepted along with these terms.

1.5, October 9, 2026: no changes to the text; the version goes up together with the Privacy Policy, which is accepted along with these terms.